Cancellation Policy
No Contracts
Wavelink does not require customers to commit to long-term contracts. Services are provided on a month-to-month basis and may be canceled by the customer at any time without incurring cancellation fees.
Cancellation Process
To cancel service, customers must notify Wavelink via email at billing@wavelinkinternet.com or through their online account portal. The cancellation request will be processed, but service will remain active and billing will continue until all rented equipment has been returned and received by Wavelink.
Final Balances
All outstanding balances, including service fees and applicable taxes up to the effective cancellation date, must be paid in full. Unpaid balances may be sent to collections in accordance with our billing policy.
Device Return Requirements (For Rented Equipment)
If a customer has rented a device, it must be returned to Wavelink within 15 calendar days of submitting the cancellation request. Return labels will be provided, or customers may coordinate pickup with a Wavelink Concierge, subject to availability.
Effective Date of Cancellation
The cancellation will become effective only after the rented device has been received at our offices. Customers will remain responsible for service charges until the return is completed.
Unreturned Equipment
Failure to return rented equipment within the 15-day return window will result in an automatic charge to the customer’s payment method on file. The charge will reflect the full replacement cost of the device as outlined in Wavelink’s current pricing schedule.
Purchased Devices
Devices that have been purchased outright by the customer are not required to be returned upon cancellation. These customers may complete cancellation once their account balance is settled.
Additional Support
For questions or support during the cancellation process, customers can contact our support team at billing@wavelinkinternet.com.